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A strategy to improve our postal service deliveries----think this could work!
Release Date: January 29, 2018

In recent weeks I have received many e mails and phone calls from residents who have complained about problems they have been experiencing with the postal service.  I have been forwarding complaints to Congressional representatives and regional postal service officials for years and last year had two telephone conversations with the chief operating officer of the US Postal Service. Also met with all local postmasters.  Although service for some has improved - many residents are continuing to complain about days with no deliveries. And,  checks, bills or prescription medication being sent to the wrong addresses, etc..

Obviously, we still have a problem.  So--what's the strategy going forward? The goal isn't to complain. It's to get results.


Going forward - I will send all the following officials of the US Postal Service--from the Postmaster General, to the Deputy Postmaster General and other leaders of the Postal Service all complaints I receive.  I sent my first batch of complaints last week to all of the leaders below.  I will also forward copies to the head of the American Postal Workers Union. Perhaps, employees have good suggestions.  Will share copies with all the congressional representatives who represent Washington.  I have also sent copies to the White House. The goal: to encourage the leadership to give this their attention and to recognize that customers are demanding better oversight and service


I plan to reach out to all Mayors/Town Supervisors in Westchester and will ask that they do the same. And--will encourage you--customers of the Postal Service --to write a personal letter to the following officials.  I believe that if the leadership in Washington recognizes how bad service has gotten- that we will start seeing some improvements.

I will also forward compliments that residents have about their postal carriers to all officials as well. If postal employees or specific post offices do a great job - they should be commended. There are some great employees who work for the postal service -trying very hard. And- their work is appreciated.


We're in this together. Let's persist until we have a fantastic postal service operation again. We want to have confidence that when we put a stamp on an envelope it will get to the person we are sending it to.

Paul Feiner







Ronald A. Stroman, Deputy Postmaster General
  and Chief Government Relations Officer
United States Postal Service
475 L'Enfant Plaza SW
Washington, DC  20590
Megan J. Brennan
Postmaster General and Chief Executive Officer
United States Postal Service
475 L'Enfant Plaza SW
Washington, DC  20590
Guy Cottrell, Chief Postal Inspector
U.S. Postal Inspection Service
United States Postal Service
475 L'Enfant Plaza SW
Washington, DC  20590
Janice D. Walker
Vice President, Corporate Communications
United States Postal Service
475 L'Enfant Plaza SW
Washington, DC  20590
Mark Dimondstein, President
American Postal Workers Union
1300 L Street NW
Washington, DC 20005
David Williams, Chief Operating Officer
 and Executive Vice President
United States Postal Service
475 L'Enfant Plaza SW 
Washington, DC  20260
Richard Conte
District Manager
U.S. Postal Service
1000 Westchester Ave.
White Plains, NY  10610
Senator Kirsten Gillibrand
478 Russell Senate Office Building
Washington, DC  20510
Congresswoman Nita Lowey
222 Mamaroneck Ave., Suite 310
White Plains, NY  10605
Congressman Eliot L. Engel
6 Gramatan Ave., Suite 205
Mount Vernon, NY  10550
Senator Charles Schumer
780 Third Avenue Room 2301
New York, NY  10017
Congressman Sean Patrick Maloney
1529 Longworth House Office Bldg.
Washington, DC   20515-3218
If you have media contacts -encourage them to focus on the problems. Last week WCBS radio ran a story about the postal problems we have in Greenburgh. WNBC aired a story on postal problems in Queens. The more media attention the better the chances are that members of Congress will accept the recommendation to schedule public hearings at the Congressional level. And for service to improve.

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